Services
AI implementation services for government
Viper Consulting™ integrates AI into your workflows: we find where AI helps, build it into the systems you already use, test and govern it, and train your people. One accountable team from the first assessment to day-to-day operations.
Three ways to work with us
For businesses
Companies of every size, including government contractors, that want AI working inside their own workflows: assessment, build, governance and training.
For prime contractors
A specialized subcontractor or teaming partner for the AI implementation, AI evaluation, AI governance and AI-powered CRM parts of your bid and delivery.
For government agencies
Direct awards, including micro-purchases and simplified acquisitions, quoted per solicitation, with GSA-style (General Services Administration) labor categories on request.
What we deliver
Our services
Five service areas, delivered together or one at a time. Every engagement follows the same guardrails for security, privacy and responsible AI.
Strategy and readiness
Know where AI will save staff time before you buy anything, and get a roadmap leadership can approve.
AI Opportunity Assessment
Interviews across roles and departments, a map of every workflow, handoff and bottleneck, ranked AI opportunities (plus what not to build), a maturity score and a 90-day AI roadmap, presented in an executive readout.
AI readiness and maturity assessment
A clear score for your tools, data, processes, automation, security and staff skills, with the gaps to close before AI goes live.
AI use-case inventory and prioritization
A complete list of the AI your organization uses or plans to use, ranked by value, risk and effort, ready for leadership review and inventory reporting.
AI Department services
An AI Opportunity Assessment that finds where AI can save staff time, a fractional AI officer to lead the program, an AI use policy, and AI training for staff.
Fractional AI Officer
A part-time AI lead: roadmap reviews, AI vendor reviews, staff office hours, a clear AI use policy and one small automation every month.
AI program management
One accountable team that runs your AI program: roadmap, schedule, vendors, risks and progress reports for leadership.
Build and integrate AI into your workflows
AI built into the intake, document, contact-center, case and reporting work your staff already do, connected to the systems you already run.
Multi-AI-agent automation
AI agents that work together on intake, routing, follow-up and reporting, with staff review where it matters.
Workflow automation and intelligent document processing
AI that reads, sorts and extracts data from forms, applications, claims, records and Freedom of Information Act (FOIA) requests, routes the work and drafts responses for staff review.
Retrieval-augmented generation (RAG) knowledge bases over agency documents
Secure AI search over policies, manuals, regulations and program documents, with role-based access and answers that cite the source document.
AI receptionists and contact-center automation
Calls, chat and text answered around the clock in 15 languages, including English, Spanish, Arabic, Korean, Chinese and French (Canada), with handoff to staff.
CRM and workflow automation
Case and request intake, automated follow-up, scheduling, reminders and dashboards, connected to the systems you already use.
Data automation
Daily data pipelines that collect, clean and report records, such as building permit data processing for housing and permitting offices.
Data readiness, cleansing and integration
We find, clean and connect the data AI depends on, across spreadsheets, databases and the systems you already run.
Custom dashboards and return on investment (ROI) reporting
Live dashboards that connect your data and show the hours saved and the results of every AI system against your own numbers.
Legacy system modernization with AI
AI layers, integrations and data migration that extend older systems, so you get modern workflows without replacing everything at once.
AI Database Reactivation Sprint
A 30-day campaign that re-engages past customers, applicants or contacts from your own list, with consent-checked emails and texts and an AI reply assistant.
Websites and apps
Public-facing websites, web apps and mobile apps, built from scratch.
AI-powered CRM and constituent engagement
Answer residents faster in 15 languages, follow up on every request and see what is happening across every channel, with staff approving what goes out.
Inbound and outbound Voice AI
AI voice agents answer calls around the clock in 15 languages and place outbound calls only to residents who opted in: appointment and inspection reminders, renewal notices and satisfaction surveys. Every call is logged with a summary.
AI chat and text agents for intake and scheduling
Website chat and text agents answer common questions, collect intake details and book permit, inspection and service appointments directly on staff calendars.
AI-drafted replies to public feedback
AI drafts replies to public comments, survey responses and 311-style service requests, with sentiment summaries for leadership. Staff approve every reply before it is sent.
AI prioritization and triage
Every incoming request and case is scored for urgency, so staff handle the most urgent first and nothing waits unseen.
Call and service analytics
Dashboards that show call volume, wait and response times, and resolution rates by channel, department and program.
Multilingual AI communications in 15 languages
Notices, outreach and AI chat and voice agents in 15 languages, reviewed for natural wording, to support your agency's language access plan for residents with limited English proficiency.
Re-engagement campaigns
Consent-checked outreach to lapsed applicants, upcoming renewals and program outreach lists, with every reply followed up and scheduled.
AI-assisted public communications
Plain-language updates, public notices, newsletters and social posts drafted with AI and approved by your staff before they are published.
Self-service portals and online training
A secure self-service portal for residents, plus an online course library for staff AI training.
Multi-office rollout
One set of workflows, templates and AI agents rolled out to every field office and department from a single master account.
Governance, testing and security
Rules, testing and security that let you put AI in front of staff and the public with confidence.
AI governance, risk and accuracy testing
AI use-case inventories and risk assessments aligned with the National Institute of Standards and Technology (NIST) AI Risk Management Framework, plus accuracy and safety testing before and after launch.
AI use policy and governance
A plain-English AI use policy with roles and approval steps, aligned with the NIST AI Risk Management Framework and current federal AI guidance.
AI model evaluation, testing and red-teaming
Accuracy, bias and safety testing of AI models, agents and vendor products, with adversarial (red-team) tests before launch and monitoring after.
AI training and evaluation
Expert rubric grading, benchmark question sets and accuracy reviews for AI models and AI vendors.
Secure, compliant deployment
Deployment on secure, compliant cloud infrastructure, including FedRAMP-authorized (Federal Risk and Authorization Management Program) cloud services your agency selects, with role-based access, audit logs and Section 508 accessibility in mind.
Training and adoption
Staff who trust AI, know how to check its work and keep using it after launch.
AI training for staff
Organization-wide AI trainings and 1-on-1 coaching, so staff use AI safely and check its work.
Change management and workforce AI adoption
Communication plans, AI champions, playbooks and feedback loops that help teams adopt new AI workflows and keep using them.
How an engagement runs
- Discovery callA FREE 30-minute call about your mission, workflows and requirements, and the solicitation or task you have in mind.
- AI Opportunity AssessmentWe interview staff, map workflows and rank every AI use case by value, risk and effort, with a 90-day roadmap.
- Build and testWe build each system inside your approved environment and test it for accuracy, bias and security before launch.
- Launch and trainWe launch in stages, train your staff and hand over documentation, runbooks and Authority to Operate (ATO) support material.
- Monitor and improveMonthly reporting on hours saved, accuracy and service levels, with continuous monitoring and improvements.
Guardrails on every engagement
FedRAMP-authorized cloud services your agency selects, FIPS-validated (Federal Information Processing Standards) encryption, Zero Trust access, NIST AI Risk Management Framework governance, human oversight for high-impact decisions, and your data kept out of model training.
Start with a FREE AI assessment
Tell us about one workflow you want to improve, and our team will reply within one business day with next steps.