Filling the AI Implementation Gap for Businesses and Government Agencies
We integrate AI into your workflows. Viper Consulting™ finds where AI helps, builds it into the systems you already use, tests it for accuracy, governs it and trains your people. We work with businesses, with prime contractors as a specialized subcontractor or teaming partner, and directly with government agencies.
For businesses, prime contractors and government agencies
The AI implementation gap
Most businesses and government agencies already have access to AI tools. The gap is putting AI to work inside real workflows: safely, on clean data, under clear rules, with staff who trust it and know how to check its work. We close that gap, from the first assessment to day-to-day operations.
Assess
Find where AI saves staff time, rank every use case by value and risk, and check that your data and systems are ready.
Integrate
Build AI into the workflows and systems you already use: intake, documents, contact centers, case work and reporting.
Govern
Set clear AI rules, test for accuracy and bias, and align with the NIST AI Risk Management Framework and current federal AI guidance.
Adopt
Train your people, manage the change and keep improving the systems, so AI becomes part of everyday work.
What we deliver
AI implementation services
Everything it takes to integrate AI into your workflows, from strategy and data to governance, testing and staff training, delivered by one accountable team.
Strategy and readiness
AI Opportunity Assessment
Interviews across roles and departments, a map of every workflow, handoff and bottleneck, ranked AI opportunities (plus what not to build), a maturity score and a 90-day AI roadmap, presented in an executive readout.
AI readiness and maturity assessment
A clear score for your tools, data, processes, automation, security and staff skills, with the gaps to close before AI goes live.
AI use-case inventory and prioritization
A complete list of the AI your organization uses or plans to use, ranked by value, risk and effort, ready for leadership review and inventory reporting.
AI Department services
An AI Opportunity Assessment that finds where AI can save staff time, a fractional AI officer to lead the program, an AI use policy, and AI training for staff.
Fractional AI Officer
A part-time AI lead: roadmap reviews, AI vendor reviews, staff office hours, a clear AI use policy and one small automation every month.
AI program management
One accountable team that runs your AI program: roadmap, schedule, vendors, risks and progress reports for leadership.
Build and integrate AI into your workflows
Multi-AI agent automation
AI agents that work together on intake, routing, follow-up and reporting, with staff review where it matters.
Workflow automation and intelligent document processing
AI that reads, sorts and extracts data from forms, applications, claims, records and FOIA requests, routes the work and drafts responses for staff review.
RAG knowledge bases over agency documents
Secure AI search over policies, manuals, regulations and program documents, with role-based access and answers that cite the source document.
AI receptionists and contact-center automation
Calls, chat and text answered around the clock in 15 languages, including English, Spanish, Arabic, Korean, Chinese and Canadian French, with handoff to staff.
CRM and workflow automation
Case and request intake, automated follow-up, scheduling, reminders and dashboards, connected to the systems you already use.
Data automation
Daily data pipelines that collect, clean and report records, such as building permit data processing for housing and permitting offices.
Data readiness, cleansing and integration
We find, clean and connect the data AI depends on, across spreadsheets, databases and the systems you already run.
Custom dashboards and ROI reporting
Live dashboards that connect your data and show the hours saved and the results of every AI system against your own numbers.
Legacy system modernization with AI
AI layers, integrations and data migration that extend older systems, so you get modern workflows without replacing everything at once.
AI Database Reactivation Sprint
A 30-day campaign that re-engages past customers, applicants or contacts from your own list, with consent-checked emails and texts and an AI reply assistant.
Websites and apps
Public-facing websites, web apps and mobile apps, built from scratch.
AI-powered CRM and constituent engagement
Inbound and outbound Voice AI
AI voice agents answer calls around the clock in 15 languages and place outbound calls only to residents who opted in: appointment and inspection reminders, renewal notices and satisfaction surveys. Every call is logged with a summary.
AI chat and text agents for intake and scheduling
Website chat and text agents answer common questions, collect intake details and book permit, inspection and service appointments directly on staff calendars.
AI-drafted replies to public feedback
AI drafts replies to public comments, survey responses and 311-style service requests, with sentiment summaries for leadership. Staff approve every reply before it is sent.
AI prioritization and triage
Every incoming request and case is scored for urgency, so staff handle the most urgent first and nothing waits unseen.
Call and service analytics
Dashboards that show call volume, wait and response times, and resolution rates by channel, department and program.
Multilingual AI communications in 15 languages
Notices, outreach and AI chat and voice agents in 15 languages, reviewed for natural wording, to support your agency's language access plan for residents with limited English proficiency.
Re-engagement campaigns
Consent-checked outreach to lapsed applicants, upcoming renewals and program outreach lists, with every reply followed up and scheduled.
AI-assisted public communications
Plain-language updates, public notices, newsletters and social posts drafted with AI and approved by your staff before they are published.
Self-service portals and online training
A secure self-service portal for residents, plus an online course library for staff AI training.
Multi-office rollout
One set of workflows, templates and AI agents rolled out to every field office and department from a single master account.
Governance, testing and security
AI governance, risk and accuracy testing
AI use-case inventories and risk assessments aligned with the NIST AI Risk Management Framework, plus accuracy and safety testing before and after launch.
AI use policy and governance
A plain-English AI use policy with roles and approval steps, aligned with the NIST AI Risk Management Framework and current federal AI guidance.
AI model evaluation, testing and red-teaming
Accuracy, bias and safety testing of AI models, agents and vendor products, with adversarial (red-team) tests before launch and monitoring after.
AI training and evaluation
Expert rubric grading, benchmark question sets and accuracy reviews for AI models and AI vendors.
Secure, compliant deployment
Deployment on secure, compliant cloud infrastructure, including FedRAMP-authorized cloud services your agency selects, with role-based access, audit logs and Section 508 accessibility in mind.
Training and adoption
AI training for staff
Organization-wide AI trainings and 1-on-1 coaching, so staff use AI safely and check its work.
Change management and workforce AI adoption
Communication plans, AI champions, playbooks and feedback loops that help teams adopt new AI workflows and keep using them.
For contracting officers
How our business services translate to government agencies
Each row shows an AI-powered CRM service we offer businesses, its government equivalent, and a concrete example of each, so you can see exactly how the same capability serves an agency.
| Service for businesses | Business use | Agency use | Government equivalent |
|---|---|---|---|
| Service for businessesVoice AI agents and AI receptionist | Business useAnswer and book every call, and confirm appointments | Agency useInspection and appointment reminders, renewal notices and satisfaction surveys, to opted-in residents only | Government equivalentInbound and outbound Voice AI (NAICS 561421 and 561422) |
| Service for businesses24/7 conversational AI booking agents | Business useQualify and book new leads | Agency usePermit, inspection and service appointments, plus answers to common questions | Government equivalentAI chat and text agents for intake and scheduling |
| Service for businessesAI-assisted review replies | Business useReplies to online reviews | Agency useReplies to public comments, survey responses and 311-style requests, with sentiment summaries | Government equivalentAI-drafted replies to public feedback, approved by staff |
| Service for businessesLead scoring | Business useCall the hottest leads first | Agency useHandle the most urgent requests and cases first | Government equivalentAI prioritization and triage |
| Service for businessesCustom reporting and call attribution | Business useSee which campaigns bring in revenue | Agency useCall volume, response times and resolution rates by channel | Government equivalentCall and service analytics |
| Service for businessesBilingual marketing (English and Spanish) | Business useReach every customer in their own language | Agency useSupports your agency's language access plan for residents with limited English proficiency | Government equivalentMultilingual AI communications in 15 languages |
| Service for businessesQuarterly database reactivation | Business useWin back past customers | Agency useReach lapsed applicants, upcoming renewals and program outreach lists | Government equivalentRe-engagement campaigns |
| Service for businessesDone-for-you content and profile posts, written with AI | Business useSocial posts and newsletters | Agency usePlain-language updates and public notices, approved by staff | Government equivalentAI-assisted public communications |
| Service for businessesClient portal and online courses | Business useA branded customer portal | Agency useA resident self-service portal and a staff AI-training course library | Government equivalentSelf-service portals and online training |
| Service for businessesMulti-location management | Business useFranchises and multi-location businesses | Agency useOne set of workflows rolled out to field offices and departments | Government equivalentMulti-office rollout |
| Service for businessesMulti-channel workflows and missed-call text back | Business useAutomatic follow-up on every lead and missed call | Agency useAutomatic follow-up on every request and missed call | Government equivalentCRM and workflow automation |
Safeguards
Guardrails for public-sector AI
AI implementation is our priority, and AI security and governance matter just as much. We apply these safeguards to every AI system we deliver for an agency, from AI agents, RAG knowledge bases and document automation to Voice AI and chat agents.
FedRAMP, cloud and data security
FedRAMP-authorized cloud and AI services
Agency workloads run on cloud and AI model services that are FedRAMP-authorized at the impact level your agency requires (Low, Moderate or High). We confirm each service's status on the FedRAMP Marketplace before we use it.
Inside your authorization boundary
Agency data is processed and stored in U.S. data centers, inside the authorization boundary your agency approves. Nothing moves outside that boundary without your written approval.
Authority to Operate (ATO) support
We prepare the documentation your security team needs for an ATO: system description, architecture and data-flow diagrams, inventories of components and AI models, and control descriptions mapped to NIST SP 800-53.
Continuous monitoring
After launch, we support continuous monitoring in line with FedRAMP practice: monthly vulnerability scanning, patching within agreed timelines, and advance notice before any significant change.
FIPS-validated encryption
Data is encrypted in transit and at rest using FIPS 140-validated encryption, with agency-managed encryption keys where the service supports them.
Strong identity and least-privilege access
Sign-in through your agency's identity provider, with PIV/CAC smart cards where supported and phishing-resistant multi-factor authentication. Every person and AI agent gets only the access its role needs.
Zero Trust architecture
Systems are designed in line with the federal Zero Trust strategy (OMB M-22-09) and the CISA Zero Trust Maturity Model: every user, device and request is verified, every time.
Controlled Unclassified Information (CUI)
Work that involves CUI is done only in environments your agency approves for it, following NIST SP 800-171 requirements.
Secure software development
We build software following the NIST Secure Software Development Framework (SP 800-218), with code review, dependency and vulnerability scanning, and a software bill of materials (SBOM) for what we deliver.
Supply chain risk management
Every vendor, AI model and component is checked before use, including where it is hosted and who controls it, and against federal restrictions such as Section 889 of the FY2019 National Defense Authorization Act.
Logs to your security operations center
Security and AI audit logs can stream to your agency's security operations center or SIEM, and are kept for as long as your policy requires.
Incident reporting
Suspected security incidents are reported to your agency within the time your contract requires, and we support your reporting to CISA and your investigation.
Personnel security
Team members who handle agency data complete security awareness training and can undergo the background investigations your agency requires before they get access.
Data return and secure deletion
At the end of the contract, we return your data in standard formats and securely delete our copies following NIST SP 800-88, with written confirmation.
AI governance and safety, for every AI service
Governance aligned with the NIST AI RMF
Every AI system is mapped, measured and managed under the NIST AI Risk Management Framework, with a named owner, a documented purpose and a risk rating before it goes live.
Use-case documentation and inventory
We document each AI use case, the models and data it relies on, its limits and its test results, ready for your agency's AI use-case inventory and oversight reporting.
Human oversight for high-impact decisions
AI supports your staff; it does not make final decisions on benefits, eligibility, enforcement, hiring or other outcomes that affect people's rights. A qualified person reviews, and can override, every such recommendation.
Accuracy testing and ongoing monitoring
Each system is tested against your real cases before launch and monitored after it goes live, with accuracy thresholds and alerts when performance drifts.
Bias and fairness testing
We test results across languages, demographic groups and request types for unequal performance, and close the gaps before rollout.
Red-teaming and prompt-injection defense
We attack our own AI agents, chatbots and RAG systems with adversarial prompts, jailbreak attempts and malicious documents, and harden them before they reach your staff or the public.
Grounded answers with citations
RAG knowledge assistants answer only from your approved documents, cite the source of every answer and say so when they do not know, to limit made-up answers.
Data minimization and privacy
AI systems collect and keep only the data a task needs. Personal information is masked or excluded wherever possible, and handling follows applicable privacy laws and your agency's privacy policies.
Your data stays out of model training
We configure AI services so your agency's prompts, documents and records are not used to train public or third-party AI models.
Access control and audit logs
Role-based access, multi-factor sign-in and audit logs show who used each AI system, what it was asked and what it returned.
Security and vendor review
Every AI vendor, model and integration is reviewed for security, data location and terms of use before it is used, and we follow your agency's security and authorization (ATO) requirements where they apply.
Incident response and shutoff
Every AI system has a documented way to pause or switch it off immediately, plus an incident plan for errors, security events or misuse.
Transparency and a path to a person
People are told when they are dealing with AI, and they can always reach a member of your staff.
You own your data
Your agency owns its data, prompts, configurations and outputs, and can export them at any time, so you are never locked in.
Trained staff and a clear AI use policy
Staff are trained to use AI safely, check its work and follow your AI use policy before they are given access.
AI-powered CRM and constituent engagement
Cloud authorization (FedRAMP)
Our AI-powered CRM is designed for non-sensitive public engagement: scheduling, reminders, answers to common questions and outreach. We do not represent it as FedRAMP-authorized. Work that involves sensitive data or systems is deployed on the FedRAMP-authorized or agency-approved cloud your agency selects.
Consent for calls, texts and email
Outbound calls and texts go only to residents who opted in, and every text ends with "Reply STOP to opt out." Email follows CAN-SPAM rules, and texting runs only on carrier-registered (A2P 10DLC) numbers.
Your staff stay in charge
AI-drafted replies, public notices and other communications are reviewed and approved by your staff before they are sent or published.
AI disclosure and call recording
Our Voice AI tells every caller it is an AI assistant. Calls are recorded only with the consent each state requires.
Accessibility and records
Resident-facing pages, chat and portals are built with Section 508 accessibility in mind, and conversation logs can follow your agency's records-retention schedule.
AI Department
A managed AI team for your organization
Start with the AI Opportunity Assessment, then choose how many AI systems you want built at the same time. Our engineer-led team builds, runs and improves them every month and reports the results on a live ROI dashboard.
AI Opportunity Assessment
10-Hour Promise: at least 10 hours a week of company-wide savings identified, or a full refund on paid assessments.
Company-wide: 10 hours a week combined across your team, not per employee. Applies when interviews and the requested data access are scheduled within 14 days of kickoff. Refunds on paid assessments are paid within 30 days of the readout.
- Start with the FREE one-minute online assessment
- FREE 30-minute discovery call
- Interviews across roles and departments
- Map of every workflow, handoff and bottleneck
- Hours and dollars each bottleneck costs you
- Ranked AI opportunities, plus what NOT to build
- Maturity score: tools, data, process, automation, team skills
- 90-day AI roadmap with costs and timeline
- Executive readout. You keep the roadmap either way
Launch
Your first AI department: one build at a time, fast wins.
- 1 AI system in build at a time
- 1 company-wide AI training per month
- Automations and AI agents
- AI receptionist in 15 languages
- Live monthly ROI dashboard
- Monthly strategy session
- Company AI use policy
- Support replies within 1 business day
Scale
Two builds in parallel and coaching for your key people.
- Everything in Launch
- 2 AI systems in build at the same time
- 2 company-wide AI trainings per month
- 1-on-1 AI coaching for key employees
- RAG knowledge assistant: a private AI trained on your SOPs, contracts, manuals and files, with answers that cite the source
- Custom dashboards and data connections
- Bi-weekly strategy with your AI lead
- Priority implementation
- Same-day support replies
Embedded
A fractional Chief AI Officer and a full build team inside your company.
- Everything in Scale
- 3 AI systems in build at the same time
- Fractional Chief AI Officer, about 1 day a week
- 2 company-wide AI trainings per month
- Unlimited 1-on-1 AI coaching
- AI software bill covered
- Enterprise RAG across all your systems, with role-based access
- AI governance, risk and accuracy testing
- Quarterly board-ready AI report
Every way to work with us
Nine ways to start, from a single AI service to a full AI Department. Start with the one that fits today and grow whenever you are ready.
- AI-Powered CRMCustom, multi-AI-agent, automated SaaS CRMs, in any of 15 languages, tailored to your organization.
- AI ReceptionistAnswers every call 24/7 in 15 languages and books appointments.
- AI Database Reactivation SprintWins back past customers and old leads already on your list.
- Fractional AI Officer LiteA part-time AI lead, clear AI rules and one small automation every month.
- AI Opportunity Assessment10-Hour Promise: at least 10 hours a week of company-wide savings identified, or a full refund on paid assessments.
- RAG Knowledge BaseA private AI that answers your team from your own documents, with sources.
- AI DepartmentLaunchYour first AI department: one build at a time, fast wins.
- AI DepartmentScaleTwo builds in parallel and coaching for your key people.
- AI DepartmentEmbeddedA fractional Chief AI Officer and a full build team inside your company.
How it works
- FREE 1-minute assessment and discovery callGet an instant estimate online, then a 30-minute call to learn your goals and where time and money are leaking.
- AI Opportunity AssessmentWe interview your team, map your workflows and rank every AI opportunity by hours and dollars.
- Your 90-day roadmapA plain-English plan: what we build first, what it costs and what it saves.
- Build and launchOur team builds, tests and launches each automation, then trains your people.
- Prove and compoundA live ROI dashboard against your own numbers, and new wins every month.
Contracting and teaming
We work directly with businesses, as a specialized subcontractor or teaming partner to prime contractors, and directly with government agencies.
- Quoted per solicitation, for direct awards, subcontracts and teaming agreements.
- GSA-style labor categories on request.
- Our team is HIPAA-trained.
- Based in the DMV; we serve agencies nationwide, online and in person.
Registration, NAICS codes and capability statement
Viper Consulting™ is a minority-owned small business registering on SAM.gov. We support agencies directly and serve as a specialized subcontractor for AI implementation, AI evaluation and AI governance.
- Legal name
- Epstein Investment Group LLC
- Doing business as
- Viper Consulting™
- Business type
- Minority-owned small business
- Primary NAICS
- 541511 · Custom Computer Programming ServicesAI implementation, algorithm building, and custom software setups
- UEI
- Pending
- CAGE code
- Pending
- Service area
- Nationwide, online and in person
| # | Code | Title |
|---|---|---|
| 1 | 541511 | Custom Computer Programming ServicesPrimaryAI implementation, algorithm building, and custom software setups |
| 2 | 541512 | Computer Systems Design Services |
| 3 | 541519 | Other Computer Related Services |
| 4 | 518210 | Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services |
| 5 | 541690 | Other Scientific and Technical Consulting Services |
| 6 | 541611 | Administrative Management and General Management Consulting Services |
| 7 | 611420 | Computer Training |
| 8 | 541618 | Other Management Consulting Services |
| 9 | 541513 | Computer Facilities Management Services |
| 10 | 541613 | Marketing Consulting Services |
| 11 | 541810 | Advertising Agencies |
| 12 | 561421 | Telephone Answering ServicesAI receptionist and Voice AI: 24/7 call answering in 15 languages |
| 13 | 513210 | Software PublishersOur SaaS CRM and AI software |
| 14 | 561422 | Telemarketing Bureaus and Other Contact CentersAI outbound calling and contact-center services |
Start with a FREE AI assessment
Tell us about one workflow you want to improve, and our team will reply within one business day with next steps. Or take the FREE one-minute online AI assessment now.
Tell us what you need
Most requests get a reply within one business day.
New projects and quotes
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Existing clients and support
[email protected]
General and government inquiries
[email protected]
Toll-free
1-800-455-5691
Call our AI receptionist — 1-800-455-5691
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